o You can feel confident about the people we send to your home because all of our professional cleaners have undergone an extensive background check. In addition, they have received extensive training and are also insured for your protection and theirs.
o When our cleaning team arrives at your home, they will bring all the necessary equipment and supplies with them. No need to have any supplies or equipment ready for us.
o If you’re home, our cleaners will do an initial walk-through with you to make note of any areas of concern, then they will begin your cleaning. No need to leave – they will work around you, but it may help if you are able to move from room to room to allow them the space they need to clean.
o If any of the following is found during the initial walk-through: excessive hard or lime water build-up, heavy or excess grime (located on walls, blinds, window sills, baseboards, and/or vents), excess animal hair and/or animal waste (on furniture, floors, shelving, countertops, decor, and blinds), excessive trash and/or clutter, insects/bugs (deceased or live), and/or permanent or hard to remove stains
o You can feel confident about the people we send to your home because all of our professional cleaners have undergone an extensive background check. In addition, they have received extensive training and are also insured for your protection and theirs.
o When our cleaning team arrives at your home, they will bring all the necessary equipment and supplies with them. No need to have any supplies or equipment ready for us.
o If you’re home, our cleaners will do an initial walk-through with you to make note of any areas of concern, then they will begin your cleaning. No need to leave – they will work around you, but it may help if you are able to move from room to room to allow them the space they need to clean.
o If any of the following is found during the initial walk-through: excessive hard or lime water build-up, heavy or excess grime (located on walls, blinds, window sills, baseboards, and/or vents), excess animal hair and/or animal waste (on furniture, floors, shelving, countertops, decor, and blinds), excessive trash and/or clutter, insects/bugs (deceased or live), and/or permanent or hard to remove stains (on tiles, toilets, bathtubs, flooring, countertops, doors, and walls). We will immediately call to discuss the findings, re-assess the invoice, and discuss services to rectify the areas of concern and get the home in clean condition. This will likely result in an increase of the service fee, depending on the severity, due to the added labor to complete the job to our standards.
o If mold is found anywhere in the home, you will be notified immediately, and the area of concern will not be cleaned due to the potential safety hazard.
o Please note that our cleaners are unable to move large appliances, furniture, or reach areas over 6 feet high due to liability reasons.
o We reserve the right to deny any job should the condition severely exceed the services booked, rendering our team unable to handle the clean. This includes scenarios such as: hoarding, homes with evidence of squatting, human waste and excrement throughout the home, and homes where the condition is unsafe to clean. Should this occur, a fee of $75.00 will be assessed to the card on file for travel and fuel, and the team will depart immediately.
